I got a timeout but I just entered the site. What is happening? [Top]
Whenever the service can't communicate properly with your browser it will disconnect ("Time Out"). Here is a detailed list of why your browser cannot connect properly with the Vubiz service:
You left the service unattended for 20 minutes or more.
You have set your browser security settings too tight. The default settings are normally perfect to run the Vubiz service. If you (or your organization) has tightened them you may not be able to connect to Vubiz. These browser settings are in "Tools/Internet Options/Security" (may vary with different versions).
You clicked your "Back button" on your browser at the wrong spot. It's best to NEVER use your browser back button!
You have your "cookies" disabled on your browser. Ensure you set your browser to enable cookies.
You accessed Vubiz within a "pseudo" browser, such as Outlook. To access Vubiz you must open the Internet Explorer browser and access our service from there. Pseudo browsers do not maintain connectivity with servers.
You right clicked on a link within the site which will open that page in a new window. This is a No-No - never right click on a link as the service needs all the component frames to work properly.
You launched the site from an invalid bookmark. You must start the service at the beginning where you signed in - you cannot bookmark the service and start from there.